Problem Solving & Decision Making

Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You’ve no doubt looked at solutions to problems and said, “I should have thought of that.” But you didn’t. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), anyone can expand the range of solutions available. This two-day workshop will help you teach participants how to do just that..

Discuss your writing challenges Learn how to make your writing clear, concise, and correct This two-day programme is an excellent introduction to professional business writing skills for those who already possess basic English writing skills. The course will give you clear guidelines and an opportunity to practice how to write better business letters, e-mails and reports. You will learn how to plan your writing carefully, understand your intended audience and professionally structure different forms of business correspondence.

Discuss e-mail etiquette Develop an appropriate writing style and format for your letters, business cases, and reports Recognize standard ways of documenting materials Discuss your writing challenges Learn how to make your writing clear, concise, and correct Improve sentence construction and paragraph development Identify some ways to make your writer simpler and easier to read Learn about a tool that can determine how readable your work is Develop effective business letters for tough situations

• Types of business written communication
• The ABC’S of Writing
• The Three Cs
• Choosing Your Sources
• Grammar and Writing Mechanics
• Punctuation Pointers
• Proofreading
• Determining Readability
• Planning Your Writing
• Business Writing Process (BWP)
• General Tips for Successful Business Writing
• The purpose of memos and notices- in a hospital context
• How to structure and format of memos and notices
• Practice preparing a memos to convey specific messages to given audiences- in a hospital context
On completion of this program, you will be able to:
• Trace your road to successful business writing
• Write with improved accuracy in spelling and grammar and edit documents effectively
• Prepare memos and notices to accurately relay information within an organisation
• Prepare business letters using the correct professional format
• Write effective and polite emails that are appropriate to the business context
• Prepare structured reports that meet organisational requirements

Abdula Wajid
Google Certified Trainer

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