Employee Dispute Resolution


Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

  1. What the Peer Review process is
  2. How employees file grievances and how management should respond
  3. How a facilitator and a panel is chosen
  4. What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
  5. What responsibilities and powers a panel should have
  6. Questioning techniques
  7. Why peer review panels fail and how to avoid those pitfalls
  1. What is Peer Review?
  2. Initiating the Process
  3. Setting up the Peer Review Panel
  4. Questioning Techniques
  5. Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
  6. Walkthrough of a sample panel, with customizable case files
  7. Why does the process fail?
  8. How can we ensure the process succeeds?
  1. Instruction by an expert facilitator
  2. Small interactive classes
  3. Specialized manual and course materials
  4. Personalized certificate of completion
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