Conflict Resolution


There are two major myths about conflict: that it always involves anger and that it’s always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.

  1. Understand conflict
  2. Be able to identify the stages of conflict
  3. Use LECSR to resolve conflict
  4. Identify other ways to resolve conflict
  5. Develop personal skills necessary to resolve conflict
  1. Defining conflict
  2. Types of conflict
  3. Benefits of conflict
  4. Costs of conflict
  5. The role of anger in conflict
  6. The five stages of conflict
  7. The LECSR tool
  8. Setting norms and rules
  9. Seven steps to ironing things out
  10. Using mediation and facilitation
  11. Confrontational facilitation
  12. Managing differences collaboratively
  13. Asking questions
  14. Listening skills
  15. Non-verbal communication
  16. Problem solving tools
  17. Managing anger and stress
  18. Stress management techniques
  19. Stress management through positive self-talk
  1. Instruction by an expert facilitator
  2. Small interactive classes
  3. Specialized manual and course materials
  4. Personalized certificate of completion
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