Communication Strategies

This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image..

Discuss your writing challenges Learn how to make your writing clear, concise, and correct This two-day programme is an excellent introduction to professional business writing skills for those who already possess basic English writing skills. The course will give you clear guidelines and an opportunity to practice how to write better business letters, e-mails and reports. You will learn how to plan your writing carefully, understand your intended audience and professionally structure different forms of business correspondence.

Discuss e-mail etiquette Develop an appropriate writing style and format for your letters, business cases, and reports Recognize standard ways of documenting materials Discuss your writing challenges Learn how to make your writing clear, concise, and correct Improve sentence construction and paragraph development Identify some ways to make your writer simpler and easier to read Learn about a tool that can determine how readable your work is Develop effective business letters for tough situations

• Types of business written communication
• The ABC’S of Writing
• The Three Cs
• Choosing Your Sources
• Grammar and Writing Mechanics
• Punctuation Pointers
• Proofreading
• Determining Readability
• Planning Your Writing
• Business Writing Process (BWP)
• General Tips for Successful Business Writing
• The purpose of memos and notices- in a hospital context
• How to structure and format of memos and notices
• Practice preparing a memos to convey specific messages to given audiences- in a hospital context
On completion of this program, you will be able to:
• Trace your road to successful business writing
• Write with improved accuracy in spelling and grammar and edit documents effectively
• Prepare memos and notices to accurately relay information within an organisation
• Prepare business letters using the correct professional format
• Write effective and polite emails that are appropriate to the business context
• Prepare structured reports that meet organisational requirements

Abdula Wajid
Google Certified Trainer

Request Callback
Call me!