ABC of Supervising


This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.


  1. Clarify roles and responsibilities of the new job
  2. Adjust to the new role with confidence and an assurance you can handle the position
  3. Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees
  4. Develop a technique for making sure you give employees instructions that are clear and understood
  5. Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness
  6. Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent
  1. Pre-assignment review
  2. Making the transition
  3. Responsibilities of a supervisor
  4. Setting goals
  5. Planning for success
  6. Listening skills
  7. Asking questions
  8. Giving feedback
  9. Ask for what you want
  10. Giving instructions
  11. Orders, requests, and suggestions
  12. Managing conflict
  13. Dealing with difficult employees
  14. Dealing with others
  15. The reciprocal quality of relationships
  1. Instruction by an expert facilitator
  2. Small interactive classes
  3. Specialized manual and course materials
  4. Personalized certificate of completion

Time: 09:00 am – 04:00 pm.
Fee: $247.00* per person, plus applicable taxes.

*Prices and dates are subject to change.

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